Appointment & Cancellations
All Body Staff Clinic staff are trained and approved by the registered governed bodies to provide all treatments at Body Shape Clinic
If you are unable to attend your appointment, we require a 48 hours notice. Failure to give this notice will result in you being charged a cancellation fee. The cancellation fee is set at £50, which is added to treatment purchased. This will also result in you paying for all future treatments in advance.
For cancellations or to reschedule your appointment, please call only. Answer phone messages will not be accepted.
Please arrive for your appointment at least 10/15 minutes in advance so the Body Shape Clinic team can complete a Client Evaluation Form. Late arrivals may result in reduced treatment time or forfeiting of your appointment. Body Shape Clinic will endeavor to ensure that your appointment runs on time; however, from time to time this may not happen due to constraints beyond our control and we, therefore, reserve the right to cancel or postpone your appointment at a short notice.
Before your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees may be charged
If you pay for a treatment up front in the clinic you will not get this refunded if you change your mind. However, you do have the option and you can use the amount you have paid towards another treatment.
Credit Card Details, Payments
All treatment bookings must be paid for in full, on arrival at the clinic, prior to treatment commencing.
Purchased courses are non-refundable and non-transferable.
Course of Treatments
All treatments which are purchased as a course must be paid for in full in advance of the first treatment.
All treatments must be taken or booked within 12 months of the date of purchase; any treatments left un-taken or un-booked after 12 months will be forfeited. If you don't follow a recommended treatment course and or aftercare, results may not be gained or be as visible and Body Shape Clinic cannot be held responsible. Results will vary from individual to individual and cannot be guaranteed. This is subject to your diet and lifestyle and any medical conditions that you may have.
We will always assess whether treatment is suitable for you, or likely to be successful. If not, we will inform you as to the reasons why during consultation. You will not be charged.
Refusal of Treatment
We have the right to refuse you any treatment without reservation. If you do not advise us of any medical conditions that may hinder you from having the treatment we reserve the right to refuse treatment to you and charge you fully for the cancellation. Please make note that being honest regarding any medical conditions is for your health and safety of your body.
Body Shape Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.
It is the client's responsibility to ensure that he or she provides Body Shape Clinic with all relevant medical history and pre-existing medical conditions prior to each treatment. Body Shape Clinic will not be liable for any damage including personal injury sustained as a result of the client's failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by or on behalf of Body Shape Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Body Shape Clinic's liability for death or any personal injury resulting from Body Shape Clinic negligence or any of its agents.
Special Offers / Vouchers
Discounts cannot be used in conjunction with any other offer - discounts only apply against RRP.
When a booking is made with a voucher, the voucher is non-refundable and non-transferable. Failure to turn up to your appointment will result in forfeiting your voucher. 48 hours notice is required to reschedule your voucher booking. Management decisions are final and are not open for discussion.
Client Evaluation Form
During consultation you will asked to complete a client evaluation form. You may receive occasional news and offers from Body Shape Clinic, which you can opt out of at any time by clicking the link at the bottom of the email. Body Shape Clinic will never give your details to third parties.